14:53 29 Jun 17
Like a couple of others on this review board, I was over scheduled past the limit of my insurance policy and forced to deal with my last bill out of pocket. Kim is an excellent hygenist, but unfortunately the only good thing about this location. I wrote an email to let them know I didn't appreciate the overbooking for the year (cleaning every 4.5 months) as well as to ensure that this doesn't happen again. I received a phone call where the receptionist admitted they had the wrong information on my file about my policy, however it was still my responsibility to call my insurance company and know what is covered. I found this unprofessional to say the least. If they tell me it is within their scope to never let this happen again, they could have prevented it in the first place. It is THEIR responsibility to ensure they have the right policy information on MY file to begin with. I'll likely call back to cancel all future appointments and take my business elsewhere. Oh and the five star reviews? Fueled by free movie tickets promised by their emails.
23:12 01 Jun 17
West Metro Dental was as pleasant an experience as a Dental visit can be. The office was clean and in a very accessible location. My one complaint is that I requested my x-rays be sent to an oral surgeon and they haven't responded to my request yet. Other than that the office has friendly professionals and is a good atmosphere!
Sara Elle LeBlanc
02:19 27 Jun 17
Most amazing team! Very professional and helpful with anything to do with your teeth. I absolutely love and appreciate my Hygienist Kim! She's so sweet and always makes sure my teeth are clean and sparkling white! Best team of dental professionals in the GTA hands down!
22:10 01 Jun 17
Best dental office I've ever been to! The staff is very friendly and they genuinely care! They have all of the new technology and are very good at their jobs from wisdom teeth extraction to root canals to cleaning. I highly recommend them!
14:20 06 May 17
Been a patient for 5 years. Dr Walia and his staff are incredible. Everyone greets me by name. Never wait more than 20 minutes for an appointment. The true definition of superior customer service and this is from a guy who worked in the customer service industry for many years. I've moved 3 times since being a patient and continue to go to west metro despite there being dentists closer to where I live. I always feel welcome.